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The Business e-mail (Advanced) course is for businesspeople and working professionals who are comfortable corresponding in English. The course teaches you to write more powerful business e-mails using an effective structure and persuasive words. The detailed corrections and explanations ensure a thorough understanding of e-mail writing conventions. |
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| Features of the Business e-mail Advanced course: |
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Correction and explanation of grammar and language errors |
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Detailed suggestions on structure, content, tone, globally accepted language, etc. |
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Progress report |
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Edited and Final e-mails |
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Seven reading lessons |
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Personal tutor |
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One-on-one interaction with your instructor |
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Click here to see a demo of our Learner Management System (LMS). |
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| What you will learn: |
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Writing an effective e-mail |
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Writing an e-mail that conforms to global standards |
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Structure of an e-mail |
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Organization of ideas in order of priority |
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Business etiquette |
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| Sample Topics: |
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Management and general affairs: Inquire about product rates from a vendor |
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Customer service: Apologize to a customer for delayed delivery |
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Internal e-mails: Complain to the sales department about errors in a certain task |
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Payment: Inquire about a customer's account number and bank details to process refund |
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Help Desk: Provide a detailed step-by-step guidance to resolve a customer's problem |
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Job Application: Application e-mail (Responding to a known job opening) |
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Research Inquiry: e-mail to a university or a foundation about the process of applying for a research grant |
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| Course material: |
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| 1. |
Reading Lesson 1: E-mail components
Detailed explanation of the four important parts of a business email—Subject line, Greeting, Closing, and Signature |
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Reading lesson 2: E-mail body and Structure
This lesson deals with the content and organization of the main message of a Business e-mail |
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Reading lesson 3: E-mail conventions
The importance of Business e-mail protocol is stressed on in this lesson. |
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Reading lesson 4: Global Language
This lesson introduces the concept of global language that is understood by all, irrespective of geographical location, native language, and gender. |
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Reading lesson 5: Gender-neutral Language
This reading lesson introduces the concept of Gender-neutral language that is considered politically correct and is internationally used in business communication. |
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Reading lesson 6: Business Language
The importance of formal and polite language and how it influences the recipient is dealt with in this lesson. |
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Reading lesson 7: Attachment, Replying, Forwarding, and Formatting
This lesson deals with more advanced features of e-mail writing. |
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| 8. |
E-mail Map
This document contains the basic framework of an e-mail. |
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| 9. |
Glossary
This document contains words and phrases commonly used in Business e-mails. |
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| 10. |
i-osmosis Grammar Help
An alphabetically-arranged document containing explanations of grammar terms, concepts of sentence construction, etc. |
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 Every student will be awarded a Course Completion Certificate at the end of the course. |
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Click here to see a Sample evaluation.  |
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| Fees: |
| Standard package: |
135 EUR for 4 assignments (1 month) |
| Customized package: |
Make your course flexible.
Choose the number of assignments and the frequency of submission according to your convenience.Click on "Apply" to see details. |
| Click here to understand how your course will flow. |
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Write to our Counselor at apply@i-osmosis.com to know more about our courses, exam dates, and if you have any other queries. |
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Sample |
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