| Questions regarding the use of English |
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| Questions regarding application |
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| Questions about the schedule |
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| Questions about the submission of the assignment |
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| Questions about each course |
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| Questions regarding the LMS |
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| Questions regarding the use of English |
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From application to evaluation, why is communication only in English? |
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I am a little worried that all interactions are in English. Is there any advantage of using only English to interact?
At i-osmosis, all interactions happen in English for a definite reason. Constant interaction in English helps you to imbibe the language. If English is used only while writing an assignment, the language will only be learnt as a subject. In order to be able to think in English, constant exposure to the language is important. In case the learner makes errors in writing, the instructor will not only give tips but also encourage the learner to clarify doubts. While interacting in English, the learner can read grammatically and stylistically accurate English written by the instructor. Reading correct English plays a large role in speaking and writing correct English. |
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I am not sure if my level of English is advanced enough to take this course. Is there a general standard (for assessing my English skills) that I need to have?
In order to be able to take this course, you need to understand the topics, write your assignment on the given topic, and understand the evaluation of the instructor. However, as a general standard, only the learners with a TOIEC score of at least 650 can take our courses. If you are still in doubt, you can send a sample piece of writing to the Client Manager at apply@i-osmosis.com for confirmation. |
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Is British English used in the courses or is the course conducted in American English?
As American English is accepted globally, we usually conduct our courses in American English. However, depending on the need of the learner, we also conduct courses in British English. If you prefer British English, please clarify this while applying for the course. |
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Are the instructors of i-osmosis native English speakers?
Our lecturers come from varied backgrounds. The common bond that the instructors share is their love for the English language and an ability to teach the language such that it can be used in practical situations. i-osmosis has the advantage that all the instructors are its employees and none of them have been hired on a part-time or freelance basis. Being employees of the company, the instructors are trained well and are well-experienced in teaching written English. For more information on all our instructors, click here. |
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I am interested to know about the quality and scope of English in India. Can you please give me some information on this matter?
India was a British colony for over 200 years. The English education system that was established in those days required all subjects to be taught in English. Even today, English is the principal language of instruction in most Indian schools and other educational institutes; hence, all coursework starting from primary school to university is undertaken in English. The government exams and other entrance exams for universities are also conducted in English. With a large English-speaking population, India has over 30,000 English daily newspapers. In addition, India is also the outsourcing hub of the world and is globally acclaimed for its expertise in the IT field. All the recognition is because of the ability of Indians to interact in the global language of the world—English. |
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| Questions regarding application |
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What are your business hours?
The business hours of i-osmosis are 02.30 AM-11.30 AM GMT from Monday to Friday (holidays excluded) We respond to all e-mail inquiries within two business hours. |
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How can I apply for one of the course?
To understand the method of application, please click here. |
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How do I pay for a course?
The payment for the course can be made by Credit card (VISA/Master) or through bank transfer. Click here for more details. |
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Can I get a discount while applying for a course?
You can get a discount in two situations:
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If you apply for a course along with your friend/acquaintance, both of you get a discount of 5%. Please specifically mention this when you apply. |
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If you finish a course with us and sign up for another one, you receive a discount of 5%. |
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| Questions about the schedule |
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Can I choose the day for submitting my assignment?
It is possible to choose the day on which you want to submit your assignment. However, to make this choice, the payment procedures need to be completed first. After the payment has been received, you can contact us to let us know about your preference. |
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| Questions about the submission of the assignment |
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If my e-mail address changes in the middle of a course, can I still continue with the same course?
Yes, it is possible to continue the course even if you change your e-mail address. All you have to do is contact the Client Manager at apply@i-osmosis.com to inform us about your new e-mail address. |
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What is the deadline for submitting an assignment as per the schedule?
You have to submit your assignment before 02:00 AM GMT on the day of your submission. |
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After a topic is sent, how do I submit my assignment?
After the application process is complete, the learner's login information is send by mail. Using this information, the learner logs on to his/her personal account on the i-osmosis Learner Management System (LMS) known as my.i-osmosis or MIO. The topics and reading material can be downloaded from the learner's personal account. The assignment is also submitted in this manner. |
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If I do not want to use the LMS, can I choose to e-mail my assignment or send it to my instructor by fax?
You can submit your assignment by e-mail or fax. If you choose to send your assignment by e-mail, please type it on an MS Word document and send it to us as an attachment to the e-mail. If you choose to send your assignment by fax, please inform us in advance by mail. You can fax the assignment to us at 03-4496-4557. The evaluations will be sent to the learner in either case by e-mail.
However, it is recommended that the LMS be used as you can not only download useful reading material from it but also interact directly with your instructor on a daily basis. Along with the assignments, this interaction will be very useful in improving your communication skills in English. |
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Is it necessary to have particular software to access my instructor's evaluation?
Since you will receive all your evaluations as a PDF file, it is necessary to have Adobe Acrobat Reader installed on your computer. |
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Is it possible to submit an assignment even if I have crossed the deadline?
The schedule is created in such a manner that it is convenient for the learner to submit the assignment on time. However, in case the learner is not able to submit the assignment on time, the learner is expected to inform the instructor about this and also let her know when the assignment will finally be submitted. The delayed assignment can be sent to the instructor through the Client Manager on apply@i-osmosis.com or directly to the instructor as an MS Word document attached to the Interact with your instructor forum on the MIO.
Please note that in case the assignment is sent late, the evaluation will be sent to the learner as per the instructor's convenience. |
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Is it possible to submit two assignments at a time?
At i-osmosis, each assignment is evaluated in such a manner that the instructor gives suggestions on how the next assignment can be better than the present one. Although it is possible to submit two assignments at a time, it is better to submit them one at a time so that the suggestions given in one evaluation can be applied when writing the next assignment. This direct application of suggestions helps in imbibing the language more quickly. |
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| Questions about each course |
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What is the main difference between the General Writing Course, Grammar Intensive Course, and the Business English Course?
The main objective of the General Writing and Grammar Intensive Courses is to improve the learners' English writing skills. In the evaluation, the instructors give tips on conveying the learners' thoughts in grammatically and stylistically accurate English.
The main objective of the Business English Course is to teach the learners to communicate effectively in Business English while keeping the international rules of business writing in mind. The instructors teach business-specific language skills like tone and framing of content. |
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I would like my company to sponsor my English Business e-mail Writing Course. Do I receive a certificate upon completion of the course?
Yes, a certificate of completion is issued to all the learners who have taken our Business English e-mail course. To view a sample of this certificate, click here. |
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Is it possible to choose my own topics for a course?
In the general English writing courses, the learner is given a choice of three topics for every assignment. If the learner wants to write on specific topics of his/her choice, a list of these topics can be send to the Client Manager during the application stage.
The topics for the test courses have been prepared keeping the actual test topics in mind. However, if the learner wants to write on specific topics, the Client Manger can be informed in advance.
Those applying for the Business English E-mail Course have the option of choosing the subjects that they want to write on. This choice can be made when the learner first logs into his/her private account using the login details that the Client Manager will send through mail. Once the choice is received, the topics are created accordingly while keeping the learner's job profile in mind. |
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Have the test courses been created by keeping the actual tests in mind?
All the test courses aim at helping the learners get the highest score possible. The tips that the instructors give and the reading materials provided help the learners to write effective test essays. |
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How can I apply for a new course once the old course is completed?
If you want to continue with another course, the application form does not have to be filled again. All you need to do is contact the Client Manager directly. When a new course begins, the topics of the old course will not be repeated. Each course has new topics so that the learner can write on a variety of topics. |
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| Questions regarding MIO |
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What do I do if I have forgotten my username and/or password?
Please write to our Client Manger at apply@i-osmosis.com with the following information:
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Your name |
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Client code given to you with your schedule |
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The course you enrolled in |
*In the subject line of the mail, please type: "Reissuing of password and/or username" |
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How can I change my registered e-mail address? |
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Please write to our Client Manger at apply@i-osmosis.com with the following information:
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Your nameand/or client code |
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Your username |
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Your present registered e-mail address |
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Your new e-mail address |
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The course you enrolled in |
*In the subject line of the mail, please type: "Change e-mail address" |
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How do I change my password?
Log onto your account
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In the bottom left part of the main page of your account, you will see a ~section called "My Profile" |
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Click on the third link, i.e., "Change Password" |
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Enter your old password and then enter the new password twice |
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Click the "Change Password" button |
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The next time you log in, you can use your new password |
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How do I log in?
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Visit i-osmosis home page at http://my.i-osmosis.jp/my/ |
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Go to student login section on the upper right hand corner of the page |
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Type in your username and password |
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Click on the login button |
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Then, your personal course page will appear |
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By clicking on the course name in the My courses section (left hand side of the page), you can enter your course |
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*NOTE: You will not be able to view your assignment topic before the course is scheduled to start. The schedule sent by the Client Manager mentions the date and time of the course commencement (for example, 20th July, 2330 JST) |
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If your tutor has sent you a message, you will see it in the Interact with your Instructor section of the page |
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How can I logout?
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You will see the logout button next to your name on the upper right hand corner of your page |
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Simply click on the button to logout |
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Can I login from different computers (e.g., from home or office)?
As long as you have a computer capable of connecting to the Internet, you can login wherever you are. Also, you can access your resources, past assignments and evaluations, upload your assignment, etc. |
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Can I take a course if I am based overseas?
Wherever you are, domestically or internationally, it is possible to access i-osmosis courses as long as you are connected to the Internet. |
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How do I submit my assignment?
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Log onto your account |
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Click on your course name in the "My courses" section |
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From the list of assignments in the "Topics outline," click on the relevant assignment number |
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The topics will be visible |
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Follow the instructions given below the topics to submit your assignment |
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How do I view my evaluation?
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Log onto your account |
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Click on your course name in the "My courses" section |
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From the list of assignments in the "Topics outline," click on the relevant assignment number. |
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The topics will be visible. Below the topics, the assignment that you have submitted and the evaluation will be visible |
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Click on the evaluation PDF to download the evaluation |
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How can I access my reading materials?
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Log on to your account |
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On the left side of the main page of your account, you will see the "Resources" section |
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Click on the resources link |
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A new window will open from where the respective resources can be downloaded |
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How can I write a message when submitting my assignment?
To send a message, you will need to send a post through the Interact with your Instructor forum. A message cannot be sent when you are submitting an assignment. |
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How can I use the "Interact with your Instructor" forum?
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Log onto your account |
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On the main page of your account, you will see the Interact with your Instructor section below the "Upcoming events" section |
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Click on this link to access the forum |
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My schedule is incorrect. How can I revise it?
Please write to our Client Manger at apply@i-osmosis.com with the following information:
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Your name |
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Client code given to you with your schedule |
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The course you enrolled in |
*In the subject line of the mail, please type: "Request correction of schedule" |
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I want to change my schedule. Whom should I contact?
Please write to our Client Manger at apply@i-osmosis.com with the following information:
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Your name |
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Client code given to you with your schedule |
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The course you enrolled in |
*In the subject line of the mail, please type: "Request change of schedule" |
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How can I receive an e-mail alert when a post is sent to the Interact with your Instructor forum?
You will only receive an alert by e-mail if a message has been posted on the Interact with your Instructor forum. This is a default setting that is activated once a forum is created for you to interact with your instructor. |
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I do not want to receive an alert to my e-mail when a post is sent to the Interact with your Instructor forum. What do I do?
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Log onto your account |
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On the main page of your account, you will see the Interact with your Instructor section below the "Upcoming events" section |
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Click on this link to access the forum |
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In the forum page, you will see a link on the top right side of the page that says "Unsubscribe from this forum" |
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Click on this link if you do not want to receive forum alerts by e-mail |
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I can't post a message. What do I do?
This usually happens when the speed of your Internet connection is very slow. The minimum speed should ideally be 256kbps |
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My evaluation file does not open. What do I do?
Please write to our Client Manger at apply@i-osmosis.com with the following information:
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Your name |
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Client code given to you with your schedule |
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The course you enrolled in |
*In the subject line of the mail, please type: "Trouble opening evaluation file" |
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I missed my deadline. What should I do?
If you miss your deadline, you can send your assignment as an attachment to the forum or you can send it to your instructor through the Client Manager who can be contacted at apply@i-osmosis.com |
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I cannot login? What do I do?
If you get the message "Your user ID or password is invalid," then please check to see the following and then fill in your user ID and password again
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Ensure that your input mode is in English |
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Ensure that you have not kept the "caps lock" on accidentally, as the username and password are case sensitive |
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Check to see that you haven't mistakenly entered the letter "o" instead of the number "0" or the letter "I" instead of the number "1" |
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In case you entered your username or password using Copy and Paste, check that you didn't copy them while inadvertently including a blank space/leaving out a character |
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If you still can't login, write to our Client Manager at
apply@i-osmosis.com
(Refer to Q 1 of the FAQ) |
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An error message appears on the page I am working on, and I can't seem to start the course. What do I do?
If possible, please send a screenshot of your webpage as it appears to you, as an attachment to the Client Manager to apply@i-osmosis.com for us to better understand your problem
I have missed the deadline for submission of my assignment. What do I do?
Please send your assignment as an attachment to the forum post to your instructor. You can also send the assignment to the Client Manager at apply@i-osmosis.com |
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